How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.

we will refund the cost of the item and the cost of sending the item to you as follows:

where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
We will not refund the cost of delivery unless you return the item to us because of an error on our part or because it is defective.

You will recieve your refund within 30 days of returning your order via the same method you used to pay for the order.

If you are returning an order due to an error on your part we will refund your payment excluding the postage charge when we receive the goods back.

If you would like a second parcel sent - i.e. you ordered trousers that were too small and want a larger size you will need to pay for the second postage. You can do this either by enclosing payment in the parcel when it is returned or by card over the phone.

If a parcel is returned to us because there was no one in to receive the parcel and you did not collect it from the depot or phone them to rearrang the delivery we will not pay the postage to send it a second time. Nor will we refund the postage to you if you choose to cancel the order.